Trex Company, Inc. ("Trex") is committed to protecting the
privacy of Trex users’ personal information. This privacy policy applies with
respect to the information that Trex collects from its Trex website ("Website"), located at
www.trex.com, and all web pages accessible through the Website. Amendments to this privacy policy will be posted at this URL and
will be effective when posted. Your continued use of this site following the
posting of any amendment, modification or change shall constitute your
acceptance of the terms thereof.
INFORMATION COLLECTED
We collect non-personally identifiable information about you
in a number of ways, including tracking your activities through your IP
(Internet Protocol) address, computer settings, most-recently visited URL, or
through cookies (described below). We may also ask you to provide certain
non-personally identifiable information about yourself, such as your age, your
occupation, buying preferences, interest in Trex, etc. We do not collect
personally identifiable information about you unless you voluntarily submit such
information to the Trex Website by, for example, filling out a survey or
registration form, requesting literature or creating an account to design a deck. The types of information that may
be requested include your name, address, e-mail address, and telephone number.
USE OF INFORMATION
Trex may use the information to tell you about Trex® products
and services that we feel may be of interest to you. Personally identifiable
information may be used to contact you again either by online electronic
communication (such as e-mail), or by regular mail or telephone. Trex users may
opt-out of receiving future mailings from Trex by unsubscribing from Trex emails
or other contacts by emailing
question@trex.com. Trex has the right to monitor the Trex Website
electronically, from time to time, and to disclose any information necessary to
satisfy any law, regulation, or other government request, to operate the Trex
Website properly, or to protect itself. Non-personal demographic and profile
data is used to tailor your experience at the Trex Website, showing you content
we think you might be interested in. This information may also be shared with
Trex’s dealers, distributors or contractors on an aggregate, non-personal basis.
When Trex shares such information with dealers, distributors or contractors, it
is not traceable to any particular user and will not be used to contact you
again.
USE OF IP ADDRESSES
We use your IP address to help diagnose problems with our
server and to administer the quality of the Trex Website. We do not use IP
addresses to personally identify users. We do not track the usage patterns of
individual users, but rather how well each page on our site performs overall.
USE OF COOKIES
When you view the Trex Website we may store some information
on your computer. This information will be in the form of a "cookie" or similar
file. Cookies are small pieces of information stored on your hard drive, not on
the Trex Website. Cookies do not spy on you or otherwise invade your privacy,
and they cannot invade your hard drive and steal information. Rather, they help
you navigate a website as easily as possible. We use cookies to deliver content
specific to your interests. Cookies can allow the Trex Website to remember you
when you return so you do not have to enter your registration data at each
connection.
SECURITY
The Trex Website uses industry standard security measures to
protect the loss, misuse and alteration of the information under our control.
While there is no such thing as "perfect security" on the Internet, Trex will
take reasonable steps to protect the safety of your personal information.
If you have created an account with us, we urge you to keep your password in a safe place and not to divulge it to anyone. Also, remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet café.
OTHER WEBSITES AND LINKS
The Trex Website contains links to other websites. Trex is
not responsible for the privacy practices or the content of such websites, and
does not warrant the accuracy or completeness of any other website that the
user may access through the Trex Website or which provides links to the Trex
Website. Trex authorized dealers, distributors or contractors are independently
owned and operated, and are neither affiliated with nor agents or
representatives of Trex. Trex makes no representations or warranties as to, and
accepts no duty or responsibility for, the performance, acts or omissions of
such parties.
CORRECTION AND UPDATE OF INFORMATION
Trex allows its users the option to change or modify
information previously provided. This may be done through e-mailing the changed
or modified information to
question@trex.com. Trex will use reasonable efforts to ensure that your
information is removed from or corrected in our records.
CHILDREN'S PRIVACY (UNDER THE AGE OF 13)
Trex takes children's privacy seriously and wants children and parents to understand that the Website is not intended for children under the age of 13. If you are under the age of 13, please do not use this Website. We do not permit anyone under the age of 13 to open an account with us. We do not seek to collect personal information about children through our Website. If we become aware that a person submitting personal information to us through any part of our Website is a child under the age of 13, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. Since we do not seek to collect any personal information about children, and we delete information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, we will of course honor that request. Please contact us at
question@trex.com
CONTACTING US
If you have any questions about this privacy policy, the
practices of this site, or your dealings with the Trex Website, you can contact
us at
question@trex.com. The Terms of Use of the Trex Website can be found at
www.trex.com/terms.aspx and the Terms of Use of the Trex Deck Workbook website can be found at www.trex.com/terms-workbook.aspx.