Trex Privacy Policy

Trex respects your privacy and strives to help you protect your personal information. This Privacy Policy is intended to inform you of how we use the information you provide to us and with whom it is shared.

Use of Personal Information

We use the information you give us to perform the services you request. For example, if you fill out a form requesting more information about Trex, we will use the information you provide us to contact you about Trex products. We may also use information you provide us or information we collect to help us improve your experience on our website, or to process a warranty claim.

Your Consent

By using our website and specifically by filling out one of the Trex online forms or tools, you consent to our collection and use of your personal information as is described in this Privacy Policy. If we change our Privacy Policy, we will post those changes to this website. This Privacy Policy was last updated May 1, 2018.

Use of Information

We collect information to provide you with services, deliver products to you, and to keep you informed about our products.

For example, if you provide your information to us, we may use it in the following ways:

  • To provide you special offers, news, updates, and promotions;
  • To deliver sample materials or orders; or
  • To register or process warranty claims.

Your information may also be shared with Trex’s dealers, distributors or contractors on an aggregated, non-personal basis. When Trex shares such information with dealers, distributors or contractors, it is not traceable to any particular user and will not be used to contact you again.

We will not sell, rent, exchange or share your personal information with any third parties without permission or except as described in this Privacy Policy.

The Type of Information We May Collect

If you fill out a form with Trex online, we may collect your contact information, such as name, address, email, and telephone number. We may also collect your payment information.

When you visit our website, we may also collect your internet protocol (IP) address, browser type, operating system, computer or mobile device type, or navigation and clickstream information. This information is used to help us improve users' experience our website.

Cookies

We use cookies and similar technologies (e.g., web beacons, pixels, ad tags) to recognize you and/or your devices on, off, and across our different websites. You can control how cookies are used through your browser settings and other tools.

Lawful Bases for Processing Information

We will only collect and process personal data about you where we have lawful bases. Our lawful bases for processing your information could include where you give us consent (for example: when you sign up for our mailing lists), contract (for example: when you have registered your Trex warranty with us), and other legitimate interests. These other legitimate interests include but are not limited to complying with laws that apply to Trex and enabling us to administer our business (for example: quality control, consolidated reporting, or customer service).

Correcting and Updating Your Information

We retain the information you share with us for as long as we need to in order to provide you the services you request. For example, if you register a warranty with Trex, we will keep your personal information on file in order to help us process your warranty. We also retain other data generated by you (i.e., data generated when you browse our website) in a depersonalized or aggregated form in order to help us improve users’ experience on our website. We may also retain your information for a reasonable period of time for Trex to conduct audits, comply with our legal obligations, resolve disputes, or other legitimate business interests.

If you believe any personal data we maintain about you is incorrect or incomplete, you may ask us to correct it. In addition, you may ask for a copy of it, or you may ask us to delete it. If you have a request about your data or any concerns about the information you provide to us, please contact us at customercare@trex.com. You may also contact the Data Protection Authority in your country.

Where Your Data May Be Sent

If you are located outside of the United States, we may transfer the personal data you provide to us to the United States. By sharing your data with us, you consent to the transfer of your data to the United States.

Other Important Privacy Information

Children's Privacy. We do not knowingly collect any personal information from children under the age of 13 without parental consent, unless permitted by law. If we learn that a child under the age of 13 has provided us with personal information, we will delete it in accordance with applicable law.

Your California Privacy Rights. (a) California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year. We do not share personal information with third parties for their own direct marketing purposes. (b) California residents who are registered users may also request and obtain removal of content. You may request such removal by emailing us at customercare@trex.com. In your request, please provide a description of the material that you want removed and information reasonably sufficient to permit us to locate the material, and include your name, email address and the subject line "California Removal Request" so that we can process your request.