Warranty Claim View My Claim

Trex Claim:

Claim Progress Bar

  • Initial Review
  • Inspection
  • Determination Process
  • Claim Completed
  • Claim Closed


  • Initial Review: Your claim will be reviewed for proper documentation and assigned to a Claims Representative.
  • Inspection: If an inspection is necessary to obtain further information for your claim, the inspection company will contact you for an appointment.
  • Determination Process: The Claims Representative will review all documentation for warrantable issues. You will be contacted by Trex with the determination of your claim.
  • Claim Completed: A claim determination letter will be sent once the review process is complete. If your claim is approved, you will receive notification with further details.
  • Claim Closed: The claim is complete and closed.


Submit Claim Supporting Documentation

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