Trex Privacy Policy

Last Updated: March 27, 2025

 

Trex Company, Inc. (“Trex”) respects your privacy and strives to help you protect the information you share with us.  This Privacy Policy describes Trex’s policies and practices regarding its collection and use of your personal information and provides information regarding your privacy rights.  This Privacy Policy is intended to cover our activities in the United States and in Canada, including our websites (Trex.com, Decks.com, and NexTrex.com).

Personal Information We Collect

Trex collects the information you provide to us in order to respond to your questions regarding our products or to perform services you request.  We may also collect your personal information for operational, legal, or compliance purposes. 

The types of information we collect vary depending on the nature of our interaction with you.  In most cases, we collect your personal information directly from you.  You may sign up for a mailing list, for example, or submit payment information for a product.  We also collect certain types of customer information automatically, such as your IP address when you visit one of our websites.  Finally, we may get information about you from third parties, such as an updated mailing address from a shipping vendor or your business contact information if your employer is a supplier or customer of Trex.  

Trex collects the following categories of personal information:

Category of DataSource of DataBusiness or Commercial Purpose of Processing
Name, contact information, and other identifiers We usually collect this information directly from you.  For example, you might give us your contact information so that we can respond to a question or request.  You might participate in one of our surveys, contests, sweepstakes, or promotions, or may attend one of our events.  In some cases, we might collect your information from someone else, such as our business partners or providers of employment background checks.  Communicate with you.  Provide the products, services, or information you have requested or purchased.  Manage warranties and product recalls.  Manage our human resources and meet legal requirements.
Commercial information, including products or services purchased, obtained, or consideredWe collect this information when you purchase our products.Provide the products or services that you have requested or purchased, including warranties and similar products. Evaluate and improve the provision of our products or services.
Financial data such as bank account numbers, credit or debit card numbers, and similar informationWe collect bank account information from employees, contractors, vendors, and related persons for payment purposes. Note that Trex does not collect or retain payment card information if used to purchase sample products from Trex.Facilitate the purchase of products or services. Manage our human resources and meet legal requirements.
Internet and other electronic network activityWhen you visit our website, our systems automatically collect information such as IP address, browser type and language, operating system, device type, and hardware attributes. We collect information such as browsing activity on our site, ads viewed or clicked, and search terms used.Communicate with you directly. Evaluate and improve our systems and websites. Diagnose technical issues and ensure the security of our systems and data.
GeolocationWhen you visit our website, you provide Trex with a general location associated with your IP address.Provide location-specific notices and services.
Audio, electronic, visual, or similar informationSecurity cameras are located on the premises of our facilities. Also, you may choose to access our social media platforms, where you may choose to provide photos and other user-generated content.Ensure the physical security of our facilities, assets, and personnel. Refine our services. Communicate with you.
Professional or employment-related informationWe collect this information from job applicants, former employees, non-employees performing services for Trex, and related persons, as a normal part of our human resources processes. We may also collect this information from third-party networking sites, such as LinkedIn or service providers. Additionally, if your company has provided your name as a point of contact for us, then we will know the name of your employer and possibly information such as your title and general responsibilities.Manage our human resources and meet legal requirements. Transact business with other companies through their employees.
Education IdentifiersWe collect this information from job applicants, former employees, non-employees performing services for Trex, and related persons, as a normal part of our human resources processes. We may also collect information from third party verification service providers.Manage our human resources and meet legal requirements.
Sensitive Personal InformationUnder some circumstances, we may collect Social Security, driver’s license, state identification card, or passport numbers, racial or ethnic origin identifiers, and information about religious or philosophical beliefs from job applicants, non-employees performing services for Trex, and related persons, as part of our legally required human resources processes. Under some circumstances, we may collect health information.
Manage our human resources and meet legal requirements. Trex does not collect or process sensitive personal information for the purpose of inferring characteristics about any individual.
In California, Trex only uses or discloses sensitive personal information as allowed under CCPA Regulations, Section 7027.
Protected classifications under California or federal lawWe collect this information only as required by law, typically as part of the employment process. (For a list, see: https://www.senate.ca.gov/content/protected-classes)Manage our human resources and meet legal requirements.
InferencesAt Trex, like many other companies, we use contextual customization of advertisements to enhance your visit to our website. We do not build a profile of your user experience but instead use this information to share advertisements with you after you have exited our website.Refine our services. Communicate with you about Trex and Trex products.
OtherYou may choose to provide additional personal information, such as your opinions, experiences, or suggestions, when communicating with us.Communicate with you.

 

Note that collection and processing of personal information in the employment context is covered by privacy law and regulations in California (and in countries outside the US) but not in other states.  We do not collect biometric information.

Retaining Your Personal Information

We retain personal information only as long as necessary for the purposes provided in this notice or to meet other legal, regulatory, tax, or accounting requirements.  When establishing retention periods, we consider factors such as the sensitivity of the information, existence of automatic controls to delete the data, and legal, contractual, or similar obligations to retain your information.  Because these factors can vary based on the information collected and your interaction with us, actual retention periods can vary significantly. 

We may keep an anonymized form of your personal data, which will no longer refer to you or have personally identifying information, without time limits, to the extent that we have a legitimate and lawful purpose in doing so.

If there is personal information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.

Sharing and Selling Your Personal Information

Trex does not sell your personal information for monetary consideration.  However, our use of cookies and other tracking technologies, as well as the collection of personal information on our sites and applications by third parties, may be considered “sharing” under California law and “targeted advertising” in other states.  The following table represents the categories of personal information we have “shared” or made available in the last twelve months, the categories of recipients of that data, and the business purpose sharing of information. 

This content was partially or fully generated by AI and has been reviewed by our team to ensure accuracy and relevance.

Copyright © 2025 Trex Company, Inc. All rights reserved.

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